Question 1

How fast can you start?

Accepted Answer

Most rescues begin the same day you submit your request. Priority is given to managed hosting clients.

Question 2

What does the rescue process look like?

Accepted Answer

Deep forensic scan of your database, files, and code. Every threat removed, site hardened with 15-point checklist, then migrated to isolated infrastructure.

Question 3

What does the clean guarantee cover?

Accepted Answer

As long as your site is on Delvok managed hosting, it is monitored 24/7. If malware returns, we handle it at no extra charge. Continuous protection, always.

Question 4

How do you handle my credentials?

Accepted Answer

Encrypted with 256-bit AES in transit and at rest. Automatically deleted after rescue completes.

Question 5

Why no phone support?

Accepted Answer

Written communication leads to faster, more accurate results. Every detail is documented, nothing gets lost.

Question 6

What happens to my hosting after rescue?

Accepted Answer

Your site is migrated to isolated container infrastructure with dedicated web root, database, and server process. 24/7 monitoring included.

Question 7

Can you rescue WooCommerce sites?

Accepted Answer

Yes. That is the Rescue Pro tier, built for WooCommerce, membership sites, and complex applications.

Question 8

Will Google remove the malware warning?

Accepted Answer

We submit removal requests to Google and all major security databases, and resubmit your sitemap.

Question 9

What if my site needs more than malware removal?

Accepted Answer

Additional services are being built. If your site needs redesign or development, Delvok will reach out about options.